How we use your information
This privacy notice tells you what to expect from SafeStart Education (formerly SafeStart Tuition) when we collect personal information from you. By requesting or using our services, you accept and consent to our use of your personal data as outlined in this policy.
We feel strongly that to provide you with the service you need, trust is absolutely paramount. We want to be completely transparent about the way that we hold and use your data, as well as the reasons for asking for the particular data that we do ask for. Above all, we want to make it clear that we only ask for information that is strictly relevant for delivering the service that you ask us to deliver.
Parents and potential students
When we receive an enquiry we make up a file containing your details. This normally contains contact details for you, including your gender, name and address and reason for seeking sessions. In order to introduce an appropriate tutor for your child, we will ask for their name, school attended, age and date of birth and information about their academic profile. We do this in order to perform an accurate, useful and expert tutor introduction service, or to provide you with relevant education consultancy. We also ask how you heard about us – this is so that we can thank any people who referred you and direct our advertising efficiently. We will only use the personal information we collect to process the enquiry and source an appropriate tutor. We share some of this information with the potential tutor but only the information that is necessary in order to make a successful introduction. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Tutors and potential tutors
We ask all potential tutors to complete an online application form. If selected, we will invite you to interview. We keep data such as your gender, name, address, schools attended, interests, employment history, contact details, email address, a photograph and your age on file. We ask for detailed information about your skills, interests and qualifications. Without this information, we are unable to match you to suitable jobs. We use simple automated decision-making software in our CRM system to match your skills and qualifications with placements that are suitable for you.
Visitors to our website
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We use Google Analytics to help analyse use of our website. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for SafeStart Education. We will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistic analytics tool. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it
Job applicants, current and former SafeStart Education employees
We use a standardised application form for all applicants. When individuals apply to work at SafeStart Education, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for so long as is reasonably necessary. When a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with SafeStart Education has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Protecting your data
All our employees are under a duty of confidentiality to protect the integrity of your data. They will not disclose any information of a confidential nature, unless required by law to do so.
We have extensive features in place to protect all personal data held. These include:
Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We would welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address at the end of this notice.
Your rights
At any time, you have the right to ask us what information we hold about you, to access and rectify this information and to erase and to restrict the processing of data we hold. You also have the right to object to any data that we hold, and the right not to be subject to automated decision-making, including profiling.
Erasure of your material
At your request, we will remove all personal data held about you, with the exception of billing information, or any other information, that we are required to keep by law, or for enhanced safeguarding purposes.
Portability of your data
We can provide basic contact information in the form of a .csv. If you would like to download your detailed profile data for use with another data controller, you can login to your account and copy and paste this information. We are unable to export complete records as we do not have the facility to do this but we can send screenshots.
Corrections to your data
You may inspect the data we hold through your client account, for which you will have a login and password. You may also call or email us to check, or change any information that we hold. We ask parents, students and tutors to take responsibility for providing us with accurate, up to date information. Under your, ‘Right to rectify’, you may contact us at any time to update this information.
Restriction of data processing
If at any point you wish us to stop processing your information, for the purposes we explained previously, you may do so by calling, emailing or writing to us.
Access to personal information
We try to be as open as possible in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will: give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form. To make a request to us for any personal information we may hold you need to send an email. We will provide the information you requested within 30 days. We will ask for proof of identity to ensure that we are sending your information to the correct person.
Disclosure of personal information
We will not disclose personal data without consent. However, if we are required by law to disclose information, we will do so. This privacy notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Use of your data
We use some of your data to perform our legitimate interest of introducing tutors to parents. In the first instance, we never share surnames, or personal contact details. However, when both tutor and student have agreed to work together, we share all contact details, so that the parties may arrange sessions.
We may also use your data to allow us to provide the application service that you have requested.
We might use your personal data for internal analysis to identify trends in our organisation, for example whether or not a particular demographic or territory makes requests for a specific kind of tutor. This data is anonymous and will not be traceable back to you.
We do not share your personal data with any external companies.
We will always make full use of your personal data to collect any debt that is owed to us or to notify you of any changes to our service that will affect you.
We may also share limited contact information on a strictly necessary basis with partners who we work with to provide introductions to tutors, or academic advice – anything that you have asked us, and have contractually authorised us to do for you. We will only share the minimum information required and any information we share will fall under the auspice of being of ‘legitimate interest’.
Survey
We may survey you or ask you questions in an email. Your responses are held securely and not shared with others. We may use a comment you have made about our service in our marketing material but we will never use your name, without specifically asking you if we can.
Lawful Basis to use your data
We retain data under the Legitimate Interests basis. We use your data in a way that you would reasonably expect us to use it and which has a minimal impact on your privacy. In this case, the legitimate interest is to record your personal details in order to allow us to carry out our legitimate work of introducing a tutor to a student. If we do not have the data, we will be unable to do this work because we cannot effectively match student to tutor. We also use your data to prepare billing and other account related services. We also use it to send emails about our services. We always strive to balance the collection and use of this data against your individual rights and freedoms and only ever ask for information that we legitimately need in order to do our work for you. We hold your data for as long as is reasonably necessary, unless you ask us to remove it, as you are entitled to do.
Consent
By signing you agreement with us, you have additionally given us implicit consent to use your information in order to allow us to fulfil the terms of our agreement with you.
Changes to this privacy notice
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy policy was last updated on 11th December 2022.
How to contact us
Requests for information about our privacy policy can be emailed to safestarteducation@gmail.com
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